At Everway, our customers are at the heart of everything we do. We believe our responsibility begins with listening. Putting the voice of the customer at the center of our decisions isn’t a moment or an event but rather how we operate. The insights of the educators and leaders we serve shape our priorities, guide our investments, and drive our innovation. That commitment means creating intentional space to listen, to learn, and to act on what we hear.
Recently, we brought customers together at the Assistive Technology Industry Association (ATIA) conference for a dedicated listening session to better understand your experiences and priorities.
What we heard from you
Throughout the conversation, one thing was clear: relationships matter, reliability matters, and students come first.
We heard how important it is to feel supported and connected. You want clear guidance and resources, and to trust that the products and services educators and students rely on will work in the classroom. Just as importantly, we heard a desire for ongoing dialogue and that feedback should be welcomed, heard, and reflected over time.
You reinforced something important: this work happens in the classroom, with real students, and has real consequences. When solutions work well, they support learning. When they don’t, the impact is immediate.
We heard the importance of the work.
We heard the care.
And we heard the commitment to advocating for students.
Innovation driven by your voice
Over the past year, your feedback has directly shaped meaningful innovation across our portfolio.
Many of the enhancements and new capabilities we’ve introduced were inspired by conversations like the one we had at ATIA. Conversations about what’s working, what isn’t, and what would make a real difference for educators and students.
Because of your input, we have:
- Delivered product improvements that strengthen reliability and classroom performance
- Introduced new features designed to better support diverse learning needs
- Simplified workflows to make tools easier for educators and students to use
- Increased flexibility so solutions fit more seamlessly into different school environments
This work reflects an important truth: innovation doesn’t happen in isolation. It happens in partnership. When you share how products are being used and where they fall short, you help us prioritize what matters most. Your advocacy for students directly influences our roadmap, accelerates improvements, and ensures that our solutions continue to evolve in ways that support real classrooms. Those perspectives are helping guide where we’re focused next.
Putting insight into action
Listening only matters if it leads to action. Based on this session, and the feedback we’ve received through prior conversations, ongoing research, and other customer interactions, we are already moving forward in several key areas.
Supporting customers every step of the way
We are making it easier to know who to contact and how to get help, whether you need technical support, onboarding guidance, or help using features in the classroom. All customers, regardless of size, receive timely and appropriate support based on their needs.
Strengthening our support experience
We are streamlining internal processes, improving how we gather information when issues are reported, and adding support, especially during peak back-to-school months. Our goal is simple: get you the help you need, when you need it, with less back-and-forth.
Expanding training and resources
Many challenges come from not having the right information at the right time. We’re investing in clearer, more accessible training through an improved Customer Academy, along with more helpful self-serve content, so you can find the answers to questions sooner.
Enhancing the online experience
From our website to our store, an improved Customer Academy, and as we explore the potential for a future online community to support our users, we’re focused on making things clearer and easier to understand. This includes what’s available, what’s included, and how our products fit into different environments, both in school and beyond.
Keeping the conversation open
We heard strong interest in more transparent, accessible ways to share feedback, understand what’s being worked on, and stay connected to our teams. We’re exploring thoughtful ways to support this while being mindful of accessibility, privacy, and school environments.
Moving forward together
Strong partnerships are built over time through consistency, follow-through, and showing up again and again. This listening session was not the end of the conversation; it was the beginning of a more intentional way of staying connected and learning together.
To our customers: thank you for your time, your insight, and your continued partnership. We’re grateful for the opportunity to learn and grow together.
We’ll continue to share updates.
And we’ll continue to listen.
