Complete your Everway renewal
Understand and complete your Everway renewal with confidence.
Before reaching out, please:
- Review any renewal communication from Everway
- Use the FAQs below for common renewal questions
Our goal is to make your renewal experience clear, predictable, and easy.
Here you can:
- Understand the Everway renewal process
- Find answers to common renewal questions
- Know when action is required from you and when it’s not
- Learn how to get help if you need it
How renewals work at Everway
Most Everway customers renew their subscriptions annually.
As your renewal date approaches, we’ll guide you through the process with clear communications and reminders.
Here’s how it typically works:
1. Renewal notice
You’ll receive communication from Everway as your renewal approaches, starting 90 days prior to your renewal date, outlining your renewal timing and next steps. Renewal notices are sent to the primary and quote contacts listed on your account.
If these contacts have changed, please let us know so your renewal communications are routed correctly.
2. Review your renewal
Depending on your account, you may be able to review and complete your renewal digitally, or you may work directly with the Everway Renewals team.
Your renewal communication will clearly indicate which path applies to you and what (if any) action is needed.
3. Complete your renewal
Many renewals can be completed quickly with minimal effort. If your organization requires vendor documents, internal approvals, or additional review (such as legal or procurement), please let us know as early as possible.
Flagging these requirements in advance helps us avoid delays and keeps your renewal on track.
4. Ongoing support
Once your renewal is complete, your services continue uninterrupted.
If questions come up after renewal, the Everway team is here to help.
Renewals frequently asked questions
A. Quotes and renewal actions
How do I know who my Renewal Manager is?
Your pre-renewal communications will come directly from your assigned Renewal Manager. If you’re unsure or haven’t yet received renewal communication, you can contact the Renewals team at na-renewals-team@everway.com and we’ll make sure your request is routed correctly.
When should I expect to receive my renewal quote?
If we have the correct contacts listed on your account, you can typically expect to receive your renewal quote between 60 and 90 days prior to your subscription expiration date. Quotes are sent to the primary and quote contacts on file. If those contacts have changed, please let us know so your renewal communications are delivered correctly.
How do I know if I can complete my renewal digitally?
Your pre-renewal email communications will indicate whether you are eligible to complete your renewal through Everway’s digital renewal portal. Your renewal manager can also provide you with this information.
In general, partners with annual contract values under $25,000 are typically eligible to complete their renewal digitally. Larger partners usually work directly with their Renewal Manager to submit required information, purchase orders, or contracts. Your renewal notice will outline the correct path for your account and any actions required.
I’m using the Digital Customer Portal, how do I know if I’ve completed my renewal?
Once you’ve completed the renewal process in the Digital Customer Portal, you’ll see a confirmation screen indicating that your renewal is complete. If you’d like additional guidance, you can reference our step-by-step portal guide here. If you’re still unsure whether your renewal was successfully completed, the Everway Renewals team can confirm your status.
I have documents that need to be completed by Everway before we can renew. Where should I send them?
Please send any renewal-related documents directly to your Renewal Manager. If you’re unsure who your Renewal Manager is, you can also send documents to na-renewals-team@everway.com and they’ll be routed to the appropriate person.
My quote expiration date has passed, how do I get a new quote?
If your quote has expired, please contact your Renewal Manager directly and they’ll issue an updated quote. If you’re unsure who your Renewal Manager is, you can also email na-renewals-team@everway.com for assistance.
What happens if our renewal date is coming up but we need more time?
Everway subscriptions are tied to your contract term, and services are scheduled to deactivate on your subscription end date if a renewal has not been completed.
If your renewal is in the final stages of internal approval (such as a pending purchase order or final sign-off) and renewal is confirmed, please contact your Renewal Manager as soon as possible. In these limited cases, Everway may be able to temporarily extend access while final steps are completed. Please note that short-term extensions are not guaranteed and are only considered when renewal is confirmed and actively in progress.
I’ve reached out to my Renewal Manager, when should I expect to hear back?
The Everway Renewals team aims to respond to our partners within two business days, and responses are often faster. During peak renewal periods, typically August through October, response times may be slightly longer due to higher volume. We appreciate your patience during these times and will respond as soon as possible. If your request is time-sensitive and related to an upcoming renewal date, please note that in your message so it can be prioritized appropriately.
B. Invoices, payments and tax
How can I get a copy of my invoice?
Invoices are issued via email once your renewal has been processed and are typically sent up to 30 days prior to your renewal date. Please check the inbox of the primary or billing contact on your account. If you need another copy or can’t locate the invoice, email nafinance@everway.com for assistance.
What payment options are available?
Everway supports multiple payment options to align with your organization’s requirements. Accepted payment methods include purchase order (PO), ACH, Wire Transfer, check or credit card.
Why has sales tax been added to my quote?
Sales tax is applied based on your organization’s location and applicable tax regulations. If sales tax appears on your quote, it means Everway is required to collect tax unless a valid tax exemption certificate is on file.
If you are a tax-exempt organization, taxes appearing on your quote typically indicate that we do not have an up-to-date tax exemption certificate on file.
How do I remove sales tax if we’re exempt?
If your organization is tax-exempt, please provide a valid tax exemption certificate as part of your renewal process.Once received and reviewed, applicable sales tax can be removed from your quote or invoice. Providing exemption documentation early helps avoid delays.
Please submit your documentation to your Renewal Manager or email salesops@everway.com. Once your exemption documentation is processed, we will resend your quote without sales tax applied.
Where do I find Everway’s W-9?
Everway’s W-9 is available in the Everway Trust Center, along with other key vendor forms and compliance information. You can access the Trust Center here: https://trust.everway.com If you’re unable to find what you need, the Everway team can help point you in the right direction.
Do you offer a Vendor Pack (US / Canada)?
Everway provides standard vendor documentation for customers in the United States and Canada. Vendor packs may include items such as:
- W-9
- Banking details
- Company information
- Compliance documentation
If your organization requires a vendor pack, please let us know and we’ll share the appropriate documents.
C. Pricing and account changes
Why has my price gone up this year?
Pricing changes may occur for a variety of reasons, including continued investment in the Everway solutions you use, updates to your agreement, changes in usage or student counts, and standard annual pricing adjustments. Your renewal communication will clearly outline your pricing for the upcoming term. If you have questions about how your renewal price was calculated, the Everway Renewals team can help walk through the details.
How do I make changes to number of licenses or products on my quote?
Please share any changes needed with your Renewal Manager as early as possible so we can ensure your renewal reflects accurate and up-to-date information.
D. Legal and terms
Where can I find a copy of Everway’s Terms & Conditions?
Everway’s Terms & Conditions are available in the Everway Trust Center, along with other legal, compliance, and vendor information. You can access the Trust Center here: https://trust.everway.com. If you have specific questions about your agreement that aren’t answered there, your Everway Renewal team can help.
Where can I find Everway’s Privacy Policy, Information Security Policy, and Data Protection policies?
Everway’s Privacy Policy, Information Security Policy, Data Protection Policy, and related data and compliance documentation are available in the Everway Trust Center. You can access these policies here: https://trust.everway.com
Where can I find Everway’s Product Data Security Packs, VPATs, and Accessibility reports?
Everway’s Product Data Security Packs, VPATs, and Accessibility reports are available in the Everway Trust Center. You can access these documents here: https://trust.everway.com
E. Account information
I’ve renewed, but I’m unable to access our Everway solutions or update our teachers. What should I do?
If your renewal has been completed but you’re experiencing access issues, please contact Everway Customer Support at na-support@everway.com. All post-renewal access or technical issues are handled by our Customer Support team, who can help resolve the issue as quickly as possible.
Still need help?
If you can’t find what you’re looking for or your situation requires additional support, we’re here to help.
Renewal-related questions
Contact your Renewal Manager or email na-renewals-team@everway.com
We’re committed to making your renewal experience as smooth as possible.